Nedbank bad communication and terrible service!!!!

So I couldn’t do a review on my email thats registered to my account .however Nedbank im very dissapointed . Communication is bad with you guys ! I never got told my account was closed .I won money with a casino and gave them a closed bank account details . I then went to n1 city branch where I opened that account and got told oh I need to wait 15 days as it will reflect in the suspense account, they copied my ID and took my number .Gentleman said he will check regularly and phone me , im still waiting for a call from them . I went in again staff were so quick to get done to go home , they told me they will investigate where the money went to and call me . Im still waiting for the call AGAIN! I haven’t heard anything yet . I can’t spend money on a uber whole time only for them to rush to get done and the attitude ! I want my money ! And I want to know where the money went to . My email is ***