Nedbank BAD BANK

Nedbank is one of the worst banks I know, be situationally aware when banking with them. On Friday the 30th November I went to the northmead Square branch to deposit money into my account. When busy with the transaction after actually inserting the money the machine stopped working and it showed some writting in the red box which stated "machine fault". Immediately I called some aunty working therw she told me I must go to the branch on Saturday to let them know about it cause they were already closed. Their computers were still on and there were people inside who were seating awaiting to be assisted. I left and went the next morning. A complaint was logged and I was told I'll get refunded within 3 working days. NB: this was happening to me for the 3rd time and every time it's treated with the least urgency. Today is the 6th December which is the 4th working day and my money is still not in my account. I went to enquire about it and another aunty told me to wait until tomorrow. How *********** is this. Nedbank should start employing young people who are eager to work and learn not these lazy old ducks they're employing, they can't even check how far the case you've logged with them is. It's so disappointing and what I know for sure is that if it was the person of their race my matter would have been resolved by now. This is one bank ID never advise anyone to bank with, not even my worst enemy.