PD
Priscilla D

1 reviews | Active since Aug 2018

29 Aug 2018, 12:08

NEDBANK- BAD BAD SERVICE

<p>Their small Business consultants have no Idea what they are doing. They are no customer eccentric at all. They dont know how to assist clients and they put you on hold for 20-minutes and leave you hanging without any further assistance until you hang up. Nedbank Service has deteriorated. Its very disappointing and I wanted to login to my business internet banking and it just said locked I have to call the call centre, I call the call centre and tell me because its a business account I have to visit my nearest branch, because they can not do it telephonically for a business account incase someone has a gun over my head telling to call my bank and request for my pin to be reset, but whats funny is for individual accounts you can get it telephonically? This is so twisted, the same rules should apply for individuals as well. BAD BAD Service</p>

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Replies (1)
Nedbank
Nedbank's reply29 Aug 2018, 12:20
Official

Dear Priscilla Dimairho

Thank you for raising your concerns with us. We at Nedbank continuously strive to provide great banking experiences. A Resolution Manager will contact you to address your concerns.

Kind regards

Client Service Support