Nedbank Bad ATM service

<p>SHAME ON NEDBAN****<br />SHAME ON NEDBAN****<br />SHAME ON NEDBAN****<br />I am writting this letter with a heavy heart.<br />I went to Nedbak ATM this morning ( 31 May 2017) at Southdale Shopping centre in Booysens at about 07:20. My main aim was to go check if my salary was paid-in.<br />After I have inserted my bank card, there was a screen asking for my Cell phone number, which was something very strange for ATM's. I cancelled my card and tried again. Then the same screen asking for my Cell phone number re-appeared. I entered my Cell phone number thinking maybe Nedbank has changed their ATM menu.<br />Suddenly there were guys around trying to help me but I refused their help, and pressed CANCEL but my card did not come out. I realized something was not right as they were persisting to help me and trying to tell me what to do. I DID NOT entered my PIN.<br />I left the ATM and rushed to my workplace which is just around the corner from Nedbank Branch.</p> <p>As I walked into the office, SMS notifications started coming in:<br /> R1500 withdrawal from ABSA Southdale - 07:23<br />A few minutes later another withdrawal of R1500 from ABSA Shell garage - 07:27<br />Then another withdrawal of R1000 from Shell garage ABSA ATM - 07:28<br />Last R100 withdrawal from Shell garage ABSA ATM 07:28<br />I called Nedbank call centre from work to stop the card but it was too late. They advised me to go and report the matter at the Nedbank branch as soon as they open.<br />My account has been completely cleaned-out, I am left with only R49 in my card<br />09:30 I went to Nedbank Southdale Branch to report the matter, and there was 3 other people on the queue with exactly the same complain.<br />The lady at enquiries told us Nedbank securities at ATM's its very poor, people have been complaining about the same thing and Nedbank is doing nothing to correct this problem. They issue a new card to me.<br />I opened an account at Nedbank as I have just started a new job in the same centre. I am so angry with Nedbank.<br />Its very clear they do not care about their customers. I want my money. I have put trust with Nedbank thinking my money is safe with them. Little did I know I was fooling myself. I regret why I did not listened to my brother who warned me about Nedbank and advised me to open an account with FNB.<br />I have just started a new job, and I was eagerly waiting for this payday to use the money to pay deposit for a new place. I dont have a place to stay and I wanted to be nearer to work. Now, I am destitute and penniless.<br />Please Nedbank, I want my money back. I did not enter my PIN on your unrealible ATM. How is it that ********* are able to manupulate your ATM's to:<br />Show the "Enter Cell phone number" first on the screen?<br />Manage to ***** my card?<br />Continue to withdraw all my money?<br />Why did I not receive SMS notification my salary was paid-in? <br />Up until now (04:20 31 May 2017) I still have not received any notification re: Salary paid-in.<br />I need answers and I need then now! This is totally unacceptable. <br />I would have not gone to the ATM if I have received SMS notification. I went to the ATM to check if my salary was paid.<br />Very unhappy customer about this shabby service from Nedbank. Your service is appauling.<br />I want my money back, I want my money back now - R4100 and I hope I am not being charged for a replacement card.<br />I am very dissapointed with Nedbank, you have broken my trust with you.</p>