NEDBANK BACKOFFICE A BLACK HOLE ? CREDIT CARD DEPARTMENT NO SENSE OF URGENCY! PATHETIC!

I have done a credit card application with nedbank on the 29th June the 1st time, online, no response , no feedback , no call, i called in 3 weeks after to find out what seems to be the delay as the application online said it was successful and approved, however no one has called, when the consultant checked he advised that the application was cancelled with no valid reason, just cancelled, and that i needed to do a new application, which we then did over the phone that was on the 19th or 20th of July 2021, i was then advised that it would be sent to the back office which seems to be a black hole in space as whatever goes there doesn't seem to come out, none the less i called in to follow up almost every day to hear what is outstanding as i had already submitted all my documents, after 5 days of the back and forth i finally got a contract which i was told i needed to initial & sign , which i also did, and returned, then after 5 days of having done this i was told that the copy i had sent was unclear, ok so it took 5 days for someone to see that the copy was unclear, non the less i then resent the initialed and signed copies for the 2nd time, and to date i have still not received any constructive feedback , last week i was advised that the entire process from the application is done to the end of the process takes 10 working days, today is day 10 and this matter has not been sorted as yet, i keep following up and i keep getting the same responses, this is still with back office, where is the back office in Space ? as it seems to me that NASA can send a ****** to the moon in the amount of time it takes nedback to complete their application. all I am getting is the run around, of and last week the matter was apparently escalated to management, I wonder where they work because since it was escalated nothing has happened ? so maybe they are also in the dark hole along with the back office ,i am going from pillar to post every time I call I am advised that the application was approved but approved into thin air seems to be, I am going from the north to the south pole, each time hearing about their internal issues, and their internal TATs each one explaining that they understand, and giving me the empathy they have been taught so well to give but each one not listening to what is required, and those are the ones who actually listen I mean lets rephrase the ones that actually hear me, so basically getting this sorted is just as easy as basically climbing mount Kilimanjaro just to get a credit card sorted which other banks do within minutes has taken Nedbank 10 working days WORKING days and still has not been completed.

I have called in for the outcome of my application and for the card to be sorted since it was initially done on the 29th June, today I have not received the outcome, I was advised that the turn around time was 7 - 10 working days, but it seems that the TAT is either in dog years or 2000bc because the turn around time is basically null in void, No sense of urgency whatsoever I have also request it to be escalated, oh it has been escalated already and still to this hour no assistance , and no credit card received.

I mean really ? how long can this take ?

can someone give proper feedback or better yet can this be sorted before the end of today I mean it has already taken more than a month.