Nedbank awesome customer care service

Wow, where do i begin. I recently lost my uncle. I live in cape town and he lives in durban. It was before payday so i had no way of getting to durban.

Previously i was declined by nedbank for help so i didnt want to approach them. But i ended up messaging with a chat agent called leon. He called me that night and heard my situation and promised to get me in touch with someone that can help me. As promised i was contacted by nizam dawood. He was so so easy to get on with, was like speaking to family. He also heard what was happening and that i needed money urgently. He went above and beyond, touching base with me keeping me updated and informed. It was on a fri afternoon when nizam had to leave work, but he handed me over to another wonderful soul called semone.

She took over and made sure i had the money i desperately needed on Saturday.

I always heard about other banks going all out like this to help clients, and thought i should switch banks.

But with this experience i will never leave nedbank. I feel valued and honestly i feel they all care.

To all 3 consultants i want to thank you for allowing me to go to my uncles funeral with some dignity and i could help my family which i shall always remember. A special shout out to nizam, he went over and beyond for me and i shall never ever forget him. You are a asset to nedbank and of all the consultants are like you, then nedbank is heads above the rest. Much love and appreciation. THANK YOU