Nedbank AVO Mobi money has become my worst nightmare!!!

Nedbank AVO Mobi money has become my worst nightmare!!! What started as a simple quick send Imali transaction has quickly turned into a a week long everyday phone calls to nedbank to get my funds. I’ve been so understanding over the last few days but this is beyond taking me forever a ride 1. Was sent send imali on the 4/09/2021 - which went into my mobi money account. I have never had an issue with using my mobi money until this fateful incident 2. Tried accessing my funds on Sunday the 5th Sep and it kept saying “something has gone wrong in our side “ again being a loyal Nedbank customer I figured it’s a technical ****ch. But even on Monday issue continued 3. Called the call center on Monday the 6th - call center agent tells me lies about my profile being inactive and my mobi money being affected by this. Advises me to go to branch to have profile activated. I asked for a reversal instead he tells me he can’t do that but he’s escalating *** 6. Tuesday 7th still nothing changes 8. Wednesday 8th I decided to go to Rustenburg waterfall branch- more lies! I’m told funds will automatically reverse. I had to educate the staff that mobi money doesn’t auto reverse cause it’s an account, they look at me like I’m crazy and tell me to open a new account which may or may not reactive my account. After what seemed like a stand still the accounts lady agreed to take my contact details and to follow up with the call center to find out 9. Thursday nothing has changed 10. Friday I call the call center and throw a tentrum when the agent tells me he’s opening a new case for me. We eventually agree that he doesn’t know what is happening to my mobi money. Lightbulb he figures there is a new AVO team and transfers me to them 11. Light at the end of a turnel (I thought) the AVO lady helps me get AVO app. And finally I can see my balance and what looks like an easy withdrawal process. I try generate a new pin - error: decoding error try transfer to Nedbank account error: empty plastic specified 12. Monday 13 Sep new changes to AVO money app “wallet unavailable”, me again calls the AVO call center and insist for feedback- I’m told dev team is working on opening a new mobi wallet for me so I must be patient it might take 48 hours for funds to go into my “new” wallet but that will only happen once dev team has figured out how to sort this thing out

***stay tuned to the next episode of dragon ballz to find out how my sad situation changes ***

Jokes aside, my electricity has 49units left and I may not have bread for the next couple of days till Nedbank decides to sort this out. I guess it pays to be an understanding client guess got to save the last airtime to call them back tomorrow yey!!!!