Nedbank atm stole my money

I put in the account details and deposited R5000 into the ATM which then proceeded to tell me some of the notes were faulted and I should wait for them to come out which I did. No money came out instead the screen proceeded with the transaction. I pressed next and then it said finished. No receipt or money came out of the ATM and when I went into the bank to ask if any money had been deposited they said no. I then asked what I could do and the lady was unhelpful. Instead she told me that I should come back in 7 days to lodge a complaint. It had not even been 2 minutes since the ATM took my money. Why didn't they assist me as they were there? Now my money is gone and I have no resolution going into the new year. They watched me crying and didn't try to assist me at all. What is actually supposed to happen now, no slip came out so what am I supposed to be referencing when I return. <br> <br> I have been a loyal client at nedbank but the personnel were very unprofessional and i did not expect something like this to happen as nedbank promises great service.<br> <br> All I want now is for this all to be sorted out