Nedbank ATM service, really not reliable and convenient

<p>My brother tried to deposit money into my account at a nedbank ÀTM while depositing the money the ATM went into an error. It never return the money and a message appeared saying that there was a technical error and that he needed to go into the branch. He informed me about what happened, I than called the customer service who informed me that he need to put an atm query in at the branch. When he got there they told him that I need to do it as he does not have a nedbank account. I then immediately went to put the query in the same day and the lady that assisted me said that they will get back to later today. I never received any feedback, the next day when I called the lady that assisted me was not there andcI had to put in another query with someone else that also promised to get back to me. It is 16h30 and I have not received any feedback as to what happened or what the outcome is. This is unacceptable that I had to go through such alot of things to get the money. We always get encourage to use the outside ATM's by staff and informed how convenient it is. What I am currently experience is defenitely not convenient, It was school holidays and I needed the money to assist with petrol to get my kids back home. I am really not impress.</p>