NS
Nathen S

1 reviews | Active since Jul 2016

22 Jul 2016, 23:25

Nedbank ATM Screen Goes Blank(black) and withdrawal transaction freezes without ejecting cash.

<p>I used Nedbank ATM to withraw cash amount of R250. after entering all the required details, the ATM started processing, ejecting my card and while processing the cash , the atm screen went black with onlt a mouse pointer visible. The transaction just stoppe without ejecting cash notes. i used another atm to request a a statement and it stated a withdrawal of R250 which is INCORRECT as the cash never got ejected from the tray.</p> <p>please advise asap!!!!!!</p>

0
Replies (3)
Nedbank
Nedbank's reply23 Jul 2016, 06:51
Official

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team

NS
Nathen S's update23 Jul 2016, 12:14
Reviewer Update

Excellent response and problem solved! Thank you!

Nedbank
Nedbank's reply24 Jul 2016, 19:05
Official

Thank you for the positive feedback and for allowing us to Make Things Happen.

Kind regards

Client Experience Team.