Nedbank ATM *****s money

.I’ve been a Nedbank client for a short while, and while the initial experience was positive—friendly staff, good service, and plenty of calls offering additional products—I’ve learned that a business should be judged on how it handles its mistakes, not just its successes.

On **17 April**, your ATM **stole my money**. I deposited cash, received a *“Transaction Cancelled”* error, and the money was never credited to my account. Since then, I’ve called customer service multiple times, only to be met with incompetence and zero urgency. **No updates, no case escalation, and no resolution.**

What shocks me the most is that your **ATM dispute department has no clear process** for something as basic as retrieving money your own machine failed to process. This isn’t a credit application—it’s my hard-earned cash, and five days later, **no one has even been assigned to my case.**

I’m now in the process of **closing my account** because what’s the point of paying **R300/month for a “premium” account** when you can’t even deliver the most basic banking service?

This is **unacceptable**, and if my money isn’t returned **immediately**, I’ll have no choice but to escalate this to the **ombudsman and social media** to warn others.

Disgusted and disappointed

Case no ***