sM
siyasanga M

1 reviews | Active since Jul 2014

10 Sept 2015, 12:28

Nedbank ATM **** Notes

Boiling with anger and frustration, a 36 weeks old pregnant lady who experienced an embarrassing ordeal at East Gate Mall. I withdrew money from a NEDBANK ATM at Eloff STR on the 25 AUGUST to do shopping for my soon to be born baby only to be Embarrassed when GAME STORE sent SECURITY MEN AND POLICE MEN TO RUN AFTER ME at the Mall dragging me LIKE A ******** BECAUSE I HAVE PAYED WITH NEDBANK **** NOTES. I could not understand what was going on or how to feel, the anger in me was and still is explainable. I took my matter to NEDBANK ELOFF to report the matter (Taking a day off work) and was helped by ROSE who told me i need a slip to prove it. I explained to her that i have cellphone banking where my transactions report so i don't request slips when i withdraw to avoid bank charges. She maintained the slip story and so i could not be assisted and called thereafter three times during the week. still i'm being referd to different people who keep telling me they will call me back but never do. R500 is a lot of money and i'm disgusted and displeased by the level of service or lack thereof by NEDBANK.THIS IS ********,I WANT MY MONEY. they must go check their cameras or whateva. #****EDOF

0
Replies (1)
Nedbank
Nedbank's reply10 Sept 2015, 12:54
Official
Hello wonder02,

We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team