NEDBANK ATM Equipment FAILURE DURING DEPOSIT

At around 12h30 on 28th April, I attempted to make a Cash Deposit of considerable value at your ATM in FLORA Centre ATMNQ917, when the ATM displayed an error of “EQUIPMENT FAILURE”, then, it displayed Temporarily OUT OF SERVICE, and a few seconds later, it reverted to Normal operation.

Thus, leaving me out of pocket of a large sum of money, with NO tangible proof of the value of the money I attempted to deposit. And, being month end, the money is needed to cover debit orders.

I reported it to your call centre, and received a reference number of ***, and was advised that it might be deposited into the account automatically after 24 hours, or it could take as long as 7 days.

I am deeply distressed by this, as my cash is in limbo, and at the mercy of who knows…with tomorrow being month end.

Surely, URGENCY should be given to attending to defective equipment, as well, if an issue was raised pertaining to a certain ATM, I would have expected that Nedbank would give it priority into resolving it, as this timeframe I’ve been advised of is completely unacceptable.

As I’ve just followed up with your call centre, and was advised that absolutely NO feedback is available. Shocking, as I’m the that has been inconvenienced, it is as clear as day that Nedbank couldn’t be bothered by this in the least,