Nedbank ATM deposit

i deposited money at a Nedbank ATM on the 20th of September 2018 the money has not reflected into my account(Nedbank account) i went to the branch (Sasolburg) where i deposited the money with the proof of receipt to inquire . The lady that assisted me said the cash will clear within 3 days as the people who are responsible for ATM's have not balanced the cash in the ATM's . i did call the centre still i was not helped now my debit order are a mess and my financial. I HAVE NOT RECEIVED THE CASH AS YET AND THE IS NO CORRESPONDENCE FROM NEDBANK