NEDBANK ATM CASH DEPOSIT DISPUTE CLAIM

Hello Peter on the 17/11/2017 I deposited an amount above R5000.00 on Nedbank cash deposit atm BS29 but the atm did not process the fund , atm did not return the funds and I did not receive the funds back or in my account. The nedbank lebowakgomo mall@lebo branch promised to refund the cash in 3days and when I call or go to the branch they increased days of refund to 5days and yesterday they promised it will be in my account by midnight I still did not receive it. The consultant gave me a dispute receipt that has no reference or bank stamp or information of consultant who logged my query. My account is now overdrawn and I could've paid my child s dance trip at school by today but I cannot. My life is a mess at the moment I have to borrow money when I have money NEDBANK delaying and running around to refund. Please assist me as soon as possible. Refilwe