Nedbank atm

On the 18th April 2020 my colleague went to deposit cash at the nedbank ATM in Dainfern Square Centre. For some reason the was an error and the transaction did not happen. He received a receipt slip, reading: "SORRY WE CANNOT CONFIRM YOUR DEPOSIT AT THIS TIME DUE TO A POSSIBLE TECHNICAL ERROR AND YOUR CASH HAS BEEN RETAINED. PLEASE RETAIN THIS RECEIPT AND LOG A QUERY AT A BRANCH OR WITH NBC ON ***". I have called NCC cause I couldn't go to the nearest branch due to the lock down, NCC told me that they going to lock a quiry then it will take 3 to 4 working days. My reason for telling this is that when you to deposit cash at nedbank atm, should you encounter the same situation it will take you long time to get that money back. Unfortunately when they advertise their products.... "cash deposit at the atm".... They forget to tell you this things. So I'll never bother to do cash deposit at the nedbank atm.