Nedbank ATM 3 months statements

Today at 3pm I required 6 months statements for a vendor; the Nedbank (Cresta) staff member said this was available at the ATM. The ATM only produces 3 months bank statements, as it says on the screen, but she assured it me was 6 months. It's not, as the print-outs showed. I then reported this at the front desk and asked for a 6 month print out from a consultant. Not available, it seems. I'm told I need to use the Nedbank app to obtain this info. Then ANOTHER consultant comes buy, and advises I call the Call Centre and request 6 months statements. I've incurred ATM costs already, and wonder what further inconvenience I'm going to suffer. The lady who originally ill-advised me was in the presence of the other consultants, and she seemed to accept she was wrong but offered no apology for misleading me or for my incurred ATM costs. Nedbank, improve your staff knowledge base.