Nedbank at Winifred Mandela Precinct has the WORST service.

Nedbank at Winifred Mandela Precinct (Nicolway) is the worst when it comes to cash services, in particular Forex. Today was the second time I encountered the same unprofessional female consultant, and eventually just walked out, as I couldn't stand her "I couldn't care less" attitude. From being looked at as if I just walked into the wrong place and asked the most absolute worst question ever - the question being, I would like to purchase a Travel Card. To being told quite outright, well i didn't call Forex (please note at this branch I was told to sit in the particular queue and the voice prompt stated that the next client could be helped at Counter 1 - they did not call the particular code - like F001), I was then very rudely asked, well have you ordered the card?

The consultant was so rude, unfriendly, unprofessional and made you feel like an absolute idiot for just asking questions. I was uncomfortable and so annoyed by her demeanor, that I said to her I do not want her to help me, I will rather go elsewhere, and I will most likely close all of my Nedbank accounts, because of her - as this is the second time I had the very unfortunate experience of being "serviced" by this consultant.

I will never recommend this Nedbank to anyone. This consultant has absolutely ruined this Nedbank branch and has left a very bitter disappointed taste in my mouth. I very promptly went to Nedbank Fourways - CHALK and CHEESE when it comes to customer service. It was like day and night. I asked the Fourways consultant if I had to place an order for the Travel Card - No not at all, we carry stock of the cards in the branch. Imagine that!

Please, do yourself a favour and avoid Nedbank Winifred Mandela Precinct.