****: Nedbank Assisted Sale

Dear Nedbank

You may as well close down this NAS department coz clearly what’s on your website/ brochure doesn’t match any of the experience I’ve been dealt here. Your staff’s attitudes suck!

Yes I was desperate for a sale then but what I was sold has turned to be the worse experience. Had I known, I’d have gone with a traditional sale method and by now my house would have been sold and transferred to the new owner.

You can’t reach anyone to speak to….when you, do you’ll be transferred from one to the next until you run out of breath explaining the same flippen thing. You can’t get timely email responses. When you do eventually get a response, its generic or tells you what you already know “we are still waiting for payment”. At the present moment I’m even contemplating pulling out of this deal coz I’m getting ****ed repeatedly by Nedbank while they are cashing in every cent available.

We’ve been waiting months for “payment to be released”. Yesterday at 14:12 I called the NAS office ***….first call was answered and hung up immediately. So I figure maybe it’s a mistake, I call again….a cold voice answers. I asked for the guy that has been dealing with my query (by name)….only to be rudely or coldly told “he is busy with another call/client”, yet I can hear the voice its him. ***! Who does that? Anyways I don’t say anything coz I just need help. It didn’t end there….sarcastic comments, then finally: “I can’t do anything about this, the same thing was queried before but I don’t deal with payments. I asked if he can help escalate or at least get me feedback and he tells me it’s not his area so I need to speak to payments and gives me a number. You mean to tell me these departments work for the same bank for the same goal but can’t come together to ease frustration on their clients? So he gives me this guy’s number *** and says “good luck reaching him” like he knew the number doesn’t exist or he won’t pick up. Guess what, I called the number and it didn’t exist.

All I want/ed to know is: What is taking so long and when will payment be made?

Nedbank is running a **** with the NAS program, the aim is to frustrate us with delays while they stack up interests and debt. Just now the rates clearances are going to expire and who fits that bill? Me! At this point we don’t even know when we have to move out of the house coz nobody can estimate the transfer. My kids go to school nearby and I can’t plan relocation or give notices coz I have no ****in clue when all this will end!

I can’t wait to move my accounts and everyone I know after all of this bull**** is over! I’m also getting a mattress/ couch like the president. This reminds me of the saying that goes “there’s no product designed by the bank that’s meant to benefit their client”. Banking is a service business and right now your service sucks and I’m not happy.

Pardon the profanity, English is my 2nd language. I’m Zulu and this was the best direct translation I could find describing my experience with Nedbank.