Nedbank assigned agents ***********

I have been trying to apply for a further bond on my existing home loan, the first step is to do the online check if you qualify and then an agent gets assigned to the case. I have had 2 agents assigned to my case already and the only thing they communicate to you as the customer is that they need outstanding docs, If you do send them the docs you will never hear from them!! Nkululeko Khuzwayo and Mafungwase Khuzwayo, I think that is time to look for something else to do as you do not have an idea waht you are doing at Nedbank, I have never ever had such a bad customer experience in my life!!!