Nedbank Arrogance

Imagine my surprise after more than 35 years of banking with Nedbank to receive a communication from them that they are implementing a new "no funds alert" on my account charged at R10 per SMS and that if I do not agree to the new "service/terms and conditions" I am welcome to close my account with them.

WOW!! The arrogance is astounding. I have always been well aware that my banking business means nothing to Nedbank but for them to come with such a high handed "like it or close your account" approach after I have been 35 years with them beggars belief. To make matters worse, when I clicked on their website link inviting me to tell them how I feel, the person who responded clearly had no understanding what so ever of the real issue and merely extolled the benefits of the new "service". It's not about the service benefits, it's about the arrogance of the "you can just close your Nedank account if you don't like it" policy. The fact that Nedbank customer care people cannot even seem to comprehend what's wrong with this policy/attitude is shocking. Clearly Nedbank does not seem to have enough diversity of thought in their managment. Nor it seems do they have any regard for their long term loyal customers who have probaby been with the bank longer that the employees dishing out this arrogance.

Sadly I doubt any of the other banks are any better otherwise I would take them up on their invitation to close my account with them.