Nedbank are ******** innocent people

I am so disgusted with the what my mother has just told me. She had R5000 ****med out of her account. The person has been purchasing goods with her details amounting R5000. She reported the matter and they advised that they will launch an investigation. To date, they have not communicated with her regarding when she can expect her money back. This is definitely an insode job. Because she is supposed to receive sms notifications about any money coming in or out of her account. Why is that a whole R5000 can just vanish without trace when she has never lost her card or her phone. NEDBANK, you need to start explaining why you are letting such happen to innocent people who work damn hard for their money. This so called 'investigation' better have a conclusion soon. This is the worst service that you could ever give a loyal customer. I have no problem spreading the word on how you do people. Absolutely DISGUSTING!!!!!!!!!!!!!!!