NEDBANK ARE *******S - UNAUTHORISED NRB SUBSCRIPTION FEE

I am absolutely appalled with the service I am getting from Nedbank. I recently noticed (about a month ago to be exact), that my account has been debited R210 every month for an NRB Subscription Fee. I complained over a month ago and have been given the run around and still to-date have not been given a valid explanation of what this fee is. To make it worse I was told by Client Service Manager that I am the one that activated this fee... How pathetic?? And then I am instructed by them to unsubscribe myself in order to calculated the refund I am demanding. To this day they have been calculating how much my refund is (This being a FINANCIAL institution) - quite appalling. I am constantly doing the follow ups and always pushed back, I am beyond livid and seriously considering moving my account and taking this up legally. NEDBANK is sorry excuse for a bank and I actually cannot fathom how for all these years in my profession as a Brand Manager have *********ly sold their brand. They are ****** to say the least. Very different indeed!!