NEDBANK ARE NOT INTERESTED IN NEW HOME LOANS

We signed a contract with the owner of a house. He had a outstanding bond with Nedbank so we submitted the OTP and new application to Nedbank Northpark centre. I have followed up for days to find out if the 2 bonds were linked together. But all answer that I could get was that I can not get any information regarding another account. We have tried to get hold of the owner for 3 weeks only to find out that he had died. I have made 9 calls from Northpark branch to headoffice client services, to new home loans to existing loans. The only answer existing loans told me was that my branch must send an email to legal department. It was send to ********** and ********** on the 23rd of August. I have called left messages but no one calls me back and no-one at legal send me any emails back. Now the house was burglarized 5 times and everything inside the house that was part of the sale, including part of the glass business was removed. We saw a repossessed board on the house and app**** for the same amount without the furniture and the business only to get feedback that we must buy the house for the same amount empty and burglarized as what we offered the original owner. This is a building with just outside walls all inside walls is dry walls, the carpets and all is totally destroyed. As far as I go I tell everyone never to apply through Nedbank as they do not want business.