Nedbank are ****mers! ***** internally and no accountability! Not worth Private Client! ****mers!

My account was de*****ed of R9850 (x2 transactions of R5000 and R4850) and these transactions took place within a space of 5 minutes! Before the second transaction even went off I got a call from their department asking if they should block my card! Two and half months later after I was the one following up, I receive a decline letter blaming me for the transactions. They do not want to take any accountability and by the reviews here, this is common for them and they don’t care at all! This has happened to me at FNB and CAPITEC and after investigation, and this was resolved and refunded within 10 working days. There is clearly a security breach from their side but they do not want to take responsibility. This is the worst service and I don’t understand why I’m even paying to be a Private Client!

They are also claiming I received an OTP which I have not opted for from the bank. I use the app or pop up messages. Why would I suddenly get an OTP on the day I’m being *****ed??!

This is ridiculous and I want my money back! I don’t even use Samsung Pay which i apparently signed up for!

I asked for proof of these SMSs and I still have not received them.