NEDBANK ARE DEBITING MYT ACCOUNT WITH NO REASON!!!!!STAY AWAY FROM THEM

A payment of R475.24 was taking out of my account on the 21st November with no authorization or notification, I only saw this by checking my banking app.

I called in to report ***** and have my account locked but the agents told me they need to investigate but still could not tell me who took the money and where it went to. They told me it was an internal transfer and I told them I did not do any transfers at all. After 2 days of back and off they eventually told me the legal department is holding the funds but can still not tell me why they would take money from my account with no authorization. They asked me if I owe money on a credit card and I informed them I have no products with Nedbank only my cheque account. I don't have any debit orders on this account so there should be NO REASON TO DEBIT MY ACCOUNT. Yesterday I got a call from an agent telling me that they investigated and the money should not have been taken however in order to have the funds reversed I need to go into the bank and fill out a form to have it sent back from a Nedbank suspense account which is now where they are telling me the money went to. STILL NO REASON AS TO WHY. I went into the branch only to be told they have no idea what I'm talking about. Then I am told that they need instruction from the bank before they can move funds out of suspense accounts. I HAVE GOTTEN NOWHERE HERE. SENT FROM PILLAR TO POST. HOW DARE YOU DEBIT MY ACCOUNT WITH NO WARNING AND NOT GIVE ME A REASON. THI SIS ***** EVEN IF YOU ARE A BANK. I AM NOW GOING TO TAKE THIS FURTHER AND I AM PROPOSING THAT MY COMPANY THAT HAS BEEN WITH NEDBANK FRO 25 YEARS MOVE OVER TO FNB. THIS IS UNACCEPTABLE