Nedbank are *******

On Friday last week I deposited cash into an Nedbank ATM m, it was an emergency deposit personally. The ATM didn’t process the cash and retained the cash as of the results. I was extremely upset upon calling them finding out they can’t help me until Monday morning to lodge a quiry on it etc. for some reason I have in so they can do their job properly, low and behold here comes Wednesday I call to find out why their so quiet because they have my details plus their my bank anyway. Apparently the quiry is cancelled, I wasn’t called or notified it was cancelled by anyone from the bank not a soul. So they have to redo my quiry once more which they did, but I’m just wondering why in the flying **** wasn’t I informed the complaint was cancelled. As much as you guy make some profits and have your salaries please respect our money as clients. I want my money back, no excuses.