BvdW
Beverley van der Walt
1 reviews | Active since Feb 2013
25 May 2024, 09:14
NEDBANK ARE ******
I went into the bank to close this account on the 24th of May and was told I couldn't, I have to call the Call Centre. The Indian guy told me I couldn't, I have to call the Call Centre. He then told me the Call Centre would call me. My balance was R69, enough to close this account. Needless to say the never called me. I have paid that R299. Nedbank had previously sent that debit order back. I had put an immediate payment through of R30 to cover the shortfall of R13.00. But they sent the Debit Order for R299 back, so the charges were more than the R30 I depodited for the debit ordet. I then deposited R200. Now Nedbank puts it through again, after I have paid it in cash through Pep, just so that they can charge me more charges. Close this damn account 😡😡😡 Why can't you close an account at the bank. Why do you have to call a call centre, when you opened this account at a bank. Now they will add more charges and tell me to pay money in. When I had enough money in to close this account. I've had enough of Nedbank and all their damn expensive chsrges. I am a SASSA Pensionet and just cannot afford their charges anymore. I repeat, close this damn account. I had enough money in the bank to close this account. So don't ask me for anymore money to close it 😡😡😡
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Replies (3)0
Replies (3)BvdW
Beverley van der Walt's updateReviewer Update
25 May 2024, 11:54Nedbank Contact Centre • ***
Good day
Thank you for using our feedback facility.
We value your feedback and want to ensure that you have a positive experience with us at Nedbank.
Kindly note that the account is in a negative balance because of the Telkom Debit order that went off on the 24th of May.
Please rectify the account and call us on our toll-free number ***as soon as it is in a positive balance so we may finalize the closure.
We would like to apologize for any inconvenience caused.
My reply
You were quick to send it back on the 15th of May. You actually sent it back twice. I put in R30 to cover the R13.00 that I was in debit. And then put in R200 to cover that amount. You charged me 3 times to send that Debit Order back.
I went into the bank yesterday to close this account, with a R69 credit on my account. This is the first time ever that the bank can't close an account, you supposedly have to call the Call Centre. I told him I will not call a call centre because you call 20 times and never get through. He told me they would call me to close the account. I'm still waiting.
And now you put the same debit Order through and I have already paid it in cash at PEP.
I had enough money in the bank for bank charges yesterday. I refuse to put another cent in. If your staff can't close an account with enough money in the bank for your astronomical charges it's definitely not my problem.
Send that debit order back like you did on the15th when I did an immediate transfer, but Nedbank takes 2 days to actuate an immediate transfer.
I should still have enough money once you have sent it back to CLOSE THIS ACCOUNT.
I'm disgusted. I started this account about 40 years ago when you were still the Perm building society. And then you were the best.
Now because of your incompetence you want me to pay more money in. I'm a Pensioner with not a cent to my name.
I am putting your reply on Hello Peter, and my response to you.
Sort this out as if it were the 24th when I had to get transport to bring me to the bank. Waited in a queue. With enough money in the bank to close this account, but your staff refused to do this.
Good day
Thank you for using our feedback facility.
We value your feedback and want to ensure that you have a positive experience with us at Nedbank.
Kindly note that the account is in a negative balance because of the Telkom Debit order that went off on the 24th of May.
Please rectify the account and call us on our toll-free number ***as soon as it is in a positive balance so we may finalize the closure.
We would like to apologize for any inconvenience caused.
My reply
You were quick to send it back on the 15th of May. You actually sent it back twice. I put in R30 to cover the R13.00 that I was in debit. And then put in R200 to cover that amount. You charged me 3 times to send that Debit Order back.
I went into the bank yesterday to close this account, with a R69 credit on my account. This is the first time ever that the bank can't close an account, you supposedly have to call the Call Centre. I told him I will not call a call centre because you call 20 times and never get through. He told me they would call me to close the account. I'm still waiting.
And now you put the same debit Order through and I have already paid it in cash at PEP.
I had enough money in the bank for bank charges yesterday. I refuse to put another cent in. If your staff can't close an account with enough money in the bank for your astronomical charges it's definitely not my problem.
Send that debit order back like you did on the15th when I did an immediate transfer, but Nedbank takes 2 days to actuate an immediate transfer.
I should still have enough money once you have sent it back to CLOSE THIS ACCOUNT.
I'm disgusted. I started this account about 40 years ago when you were still the Perm building society. And then you were the best.
Now because of your incompetence you want me to pay more money in. I'm a Pensioner with not a cent to my name.
I am putting your reply on Hello Peter, and my response to you.
Sort this out as if it were the 24th when I had to get transport to bring me to the bank. Waited in a queue. With enough money in the bank to close this account, but your staff refused to do this.
BvdW
Beverley van der Walt's update25 May 2024, 11:54
Reviewer Update
Nedbank Contact Centre • ***
Good day
Thank you for using our feedback facility.
We value your feedback and want to ensure that you have a positive experience with us at Nedbank.
Kindly note that the account is in a negative balance because of the Telkom Debit order that went off on the 24th of May.
Please rectify the account and call us on our toll-free number ***as soon as it is in a positive balance so we may finalize the closure.
We would like to apologize for any inconvenience caused.
My reply
You were quick to send it back on the 15th of May. You actually sent it back twice. I put in R30 to cover the R13.00 that I was in debit. And then put in R200 to cover that amount. You charged me 3 times to send that Debit Order back.
I went into the bank yesterday to close this account, with a R69 credit on my account. This is the first time ever that the bank can't close an account, you supposedly have to call the Call Centre. I told him I will not call a call centre because you call 20 times and never get through. He told me they would call me to close the account. I'm still waiting.
And now you put the same debit Order through and I have already paid it in cash at PEP.
I had enough money in the bank for bank charges yesterday. I refuse to put another cent in. If your staff can't close an account with enough money in the bank for your astronomical charges it's definitely not my problem.
Send that debit order back like you did on the15th when I did an immediate transfer, but Nedbank takes 2 days to actuate an immediate transfer.
I should still have enough money once you have sent it back to CLOSE THIS ACCOUNT.
I'm disgusted. I started this account about 40 years ago when you were still the Perm building society. And then you were the best.
Now because of your incompetence you want me to pay more money in. I'm a Pensioner with not a cent to my name.
I am putting your reply on Hello Peter, and my response to you.
Sort this out as if it were the 24th when I had to get transport to bring me to the bank. Waited in a queue. With enough money in the bank to close this account, but your staff refused to do this.
Good day
Thank you for using our feedback facility.
We value your feedback and want to ensure that you have a positive experience with us at Nedbank.
Kindly note that the account is in a negative balance because of the Telkom Debit order that went off on the 24th of May.
Please rectify the account and call us on our toll-free number ***as soon as it is in a positive balance so we may finalize the closure.
We would like to apologize for any inconvenience caused.
My reply
You were quick to send it back on the 15th of May. You actually sent it back twice. I put in R30 to cover the R13.00 that I was in debit. And then put in R200 to cover that amount. You charged me 3 times to send that Debit Order back.
I went into the bank yesterday to close this account, with a R69 credit on my account. This is the first time ever that the bank can't close an account, you supposedly have to call the Call Centre. I told him I will not call a call centre because you call 20 times and never get through. He told me they would call me to close the account. I'm still waiting.
And now you put the same debit Order through and I have already paid it in cash at PEP.
I had enough money in the bank for bank charges yesterday. I refuse to put another cent in. If your staff can't close an account with enough money in the bank for your astronomical charges it's definitely not my problem.
Send that debit order back like you did on the15th when I did an immediate transfer, but Nedbank takes 2 days to actuate an immediate transfer.
I should still have enough money once you have sent it back to CLOSE THIS ACCOUNT.
I'm disgusted. I started this account about 40 years ago when you were still the Perm building society. And then you were the best.
Now because of your incompetence you want me to pay more money in. I'm a Pensioner with not a cent to my name.
I am putting your reply on Hello Peter, and my response to you.
Sort this out as if it were the 24th when I had to get transport to bring me to the bank. Waited in a queue. With enough money in the bank to close this account, but your staff refused to do this.
BvdW
Beverley van der Walt's updateReviewer Update
05 Jun 2024, 09:04his is why this account is being closed. I went into the bank on the 20th May 2024, they open accounts, but do not close them.
I spoke to Kreegan on the 27th July, after my first complaint about Nedbank. The first review was sent on the 25th July 2024.
Kreegann@ Nedbank.co.ca
Ongoing without success.
30 May 2024, 13:19
As discussed with you on Monday, the 27th May, this account is still not closed.
The only activity, besides my payment of the R299 made through PEP for the Telkom account, is that debit order going through yet again and the astronomical charges from Nedbank.
You were supposed to close this account, and write off all the interest charged, which you have not done yet.
Please do this immediately and confirm this in writing.
Regards,
Beverley van der Walt
Rajoo, K. (Kreegan) • ***
30 May 2025, 1547
Good day Miss Van der Walt I trust you are well. Your account has already been sent for closure theStandard turnaround time between 3-5 days for closure.
Its 8 working days and counting. This account has still not been closed with more interest being piled on. 😡😡😡
I spoke to Kreegan on the 27th July, after my first complaint about Nedbank. The first review was sent on the 25th July 2024.
Kreegann@ Nedbank.co.ca
Ongoing without success.
30 May 2024, 13:19
As discussed with you on Monday, the 27th May, this account is still not closed.
The only activity, besides my payment of the R299 made through PEP for the Telkom account, is that debit order going through yet again and the astronomical charges from Nedbank.
You were supposed to close this account, and write off all the interest charged, which you have not done yet.
Please do this immediately and confirm this in writing.
Regards,
Beverley van der Walt
Rajoo, K. (Kreegan) • ***
30 May 2025, 1547
Good day Miss Van der Walt I trust you are well. Your account has already been sent for closure theStandard turnaround time between 3-5 days for closure.
Its 8 working days and counting. This account has still not been closed with more interest being piled on. 😡😡😡
BvdW
Beverley van der Walt's update05 Jun 2024, 09:04
Reviewer Update
his is why this account is being closed. I went into the bank on the 20th May 2024, they open accounts, but do not close them.
I spoke to Kreegan on the 27th July, after my first complaint about Nedbank. The first review was sent on the 25th July 2024.
Kreegann@ Nedbank.co.ca
Ongoing without success.
30 May 2024, 13:19
As discussed with you on Monday, the 27th May, this account is still not closed.
The only activity, besides my payment of the R299 made through PEP for the Telkom account, is that debit order going through yet again and the astronomical charges from Nedbank.
You were supposed to close this account, and write off all the interest charged, which you have not done yet.
Please do this immediately and confirm this in writing.
Regards,
Beverley van der Walt
Rajoo, K. (Kreegan) • ***
30 May 2025, 1547
Good day Miss Van der Walt I trust you are well. Your account has already been sent for closure theStandard turnaround time between 3-5 days for closure.
Its 8 working days and counting. This account has still not been closed with more interest being piled on. 😡😡😡
I spoke to Kreegan on the 27th July, after my first complaint about Nedbank. The first review was sent on the 25th July 2024.
Kreegann@ Nedbank.co.ca
Ongoing without success.
30 May 2024, 13:19
As discussed with you on Monday, the 27th May, this account is still not closed.
The only activity, besides my payment of the R299 made through PEP for the Telkom account, is that debit order going through yet again and the astronomical charges from Nedbank.
You were supposed to close this account, and write off all the interest charged, which you have not done yet.
Please do this immediately and confirm this in writing.
Regards,
Beverley van der Walt
Rajoo, K. (Kreegan) • ***
30 May 2025, 1547
Good day Miss Van der Walt I trust you are well. Your account has already been sent for closure theStandard turnaround time between 3-5 days for closure.
Its 8 working days and counting. This account has still not been closed with more interest being piled on. 😡😡😡
BvdW
Beverley van der Walt's updateReviewer Update
07 Jun 2024, 12:15I am still waiting for Nedbank to close this account. From the 24th May. I sent another email to *** and have got no response. Just charges upon charges, but nothing has been done. I give Nedbank a --0 for service. They have useless staff who are not doing the jobs they get paid for. I have asked for a Manager's email address, but of course I won't get it. NEDBANK CLOSE THIS ACCOUNT AND WRITE OFF ALL YOUR CHARFES. IF YOU HAD DONE IT WHEN I REQUESTED THIS, THERE WOULD BE NO CHARGES 😡😡😡
BvdW
Beverley van der Walt's update07 Jun 2024, 12:15
Reviewer Update
I am still waiting for Nedbank to close this account. From the 24th May. I sent another email to *** and have got no response. Just charges upon charges, but nothing has been done. I give Nedbank a --0 for service. They have useless staff who are not doing the jobs they get paid for. I have asked for a Manager's email address, but of course I won't get it. NEDBANK CLOSE THIS ACCOUNT AND WRITE OFF ALL YOUR CHARFES. IF YOU HAD DONE IT WHEN I REQUESTED THIS, THERE WOULD BE NO CHARGES 😡😡😡