EP
Etienne P

1 reviews | Active since Apr 2015

15 Jul 2016, 06:29

Nedbank, Arcon Park

<p>Monday 11 July I went to the Nedbank ATM at the Shoprite/Checkers centre in Arcon Park, Vereeniging to deposit money. The ATM behaved normal and took the money I inserted for the deposit. It then gave a tilt 'equipment failure'. I waited for that branch to open and asked for assistance in the bank. Service was poor but evetually they took my details and told me to leave but to keep watching my account for the money to be paid back to me. I was also told the ATM did the same thing the previous week. Till date I have not received the money, a follow up call or anything. I am left in the dark. I cannot take off from work to go and ask people at the branch to do their work. Did I now loose that money???</p>

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Replies (1)
Nedbank
Nedbank's reply15 Jul 2016, 06:49
Official

Dear Etienne,

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team