Nedbank Arcadia- Home Affairs

I app**** to do my Smart ID using my nedbank app and got an appointment with nedbank Arcadia Home Affairs, when I got there for my appointment we were turned back because they said their systems were offline for 2 weeks, then I kept calling to find out if they back online, last week I spoke to a gentleman who told me if I want to come again I must make another appointment on ehomes but they still offline, then this morning I called and spoke to a lady to told me they won't do the ID for me because I must wait for lockdown level 2 or 1 which is unfair because they suppose to be helping us, and one of my relatives went there just last week for biometrics for ID application but I must wait until level 2 or level 1.

Nedbank Arcadia Home Affairs gives the worse service to their clients.