Nedbank Approved payments which was a ****! Now taking forever to get feedback and money back.

Dear Nedbank My case number: 2020L6473

It is with sadness that I encounter a **** via a Nedbank Proof of Payment.

My Shop manager handled the whole process for this: Rochelle Schoeman *** When the client "Khan Electrical " ordered my stock for R8k, and being so urgent, I requested his POP, and called your Nedbank line. I send them the POP via email at Pinkyn@nedbank who then also went to her supervisor, and received an email back from them and a call that it is authentic. Hence this double "YES - GO AHEAD" I released the stock.(10/12) - Reference was ***, The following morning at 11h00 the stock arrived via THE COURIER GUY at the client, being extremely happy, and placed a second order for R9000, I spoke to a Tfhawe, and also emailed said through, same happened...but only this time by phone. I immediately rushed the order as it the courier company closes at 15h00, and released the stock ....AGAIN ONLY BECAUSE THE OK WAS FROM NEDBANK.(11/12)

Then yesterday checking my account which is Capitec, nothing was received, after 12h00 I went into the Strand-Western Cape branch, where the lady advised me that my bank may be holding the funds, and that she can not even look if this account where the monies was coming from was legit...I then rushed to Capitec who told me there is no monies for my account in the Ethos.(14/12) This morning I emailed PINKY again to call me urgent, she then did, and went to her supervisor aggain, just to come and tell me "Sorry" it is a ****, there is no verification nr. AND they have escalated this to the Forensic division who will then call me.

I am angry at Nedbank, as I so many many times asked if I can then send my order out as I am a small business, which will fold, and not be able to handle such a knock, afterall it is Covid, and we all are struggling.

My question is, how Nedbank was so sure of the Authentication, as I can not take the blame for this, I have started this business, and also to empower others by creating holiday positions. WHO will be hold accountable for this?

The information is: Client : Craig Antony Id *** Address: 173 Francis Street Observatory, Jhb East Cell ***

The Courier Guy (who delivered) Operations Manager : Jordan - tel *** Waybills TCG***0 TCG***4

NEDBANK : Pinky Ngidi ***, *** (1st EFT authentication - R8000) Leon Moodley (supervisor) *** (2nd EFT autentication R9000) (I have already provided details to the forensics team)

The monies was paid to the following account: Capitec RD Schoeman acc *** I have a copy of the ID, the Waybills, and POPs.

One of the forensic staff phoned and said it looked like Phishing.. Which is ridiculous. The people contacted the numbers phoned are authentic Nedbank staff.

I need this sorted out please.