NEDBANK appalling service when it comes to ********** debits.

I have been calling NEDBANK requesting for tighter security on peoples account as mine is debited by unauthorized people. The answer I always get from the call center is I gave them authority to debit my account. That is really not making sense as I do not recall giving permission to RNDIRECT RNDIRECT, SLCC ,RNM HOLD. When it comes to these ********** debits the service appalling. It is as if they do not know what to do. However they will charge you for the reverse debit orders. For goodness sake, you're the service provider and you suppose to be protecting the finances of people. And lastly GET THAT LADY CALLED Khanyi (call center)TO A CUSTOMER SERVICE COURSE, the topic she should be paying attention to is Listening s****s and the person who is training them.