Nedbank - Appalling service
Hi Chelsin
Please be informed that I am still waiting for the amount of R129.99 to be reversed of my credit card. My initial complaint was logged on the 13-02-2018 and this matter should have been closed out already. The time frame relating to resolution is totally unacceptable. Complaint handled by: Cheslin Constance - Client Service Resolution Manager | Client Experience | Nedbank Limited
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Replies (3)
Nedbank's replyOfficial
19 Feb 2018, 11:25Dear Yasin
We value your feedback and note your concerns. Our Resolution Manager will be in contact with you.
Kind regards
Client Experience Team
Nedbank's reply19 Feb 2018, 11:25
Official
Dear Yasin
We value your feedback and note your concerns. Our Resolution Manager will be in contact with you.
Kind regards
Client Experience Team
's updateReviewer Update
19 Feb 2018, 13:11Please be advised that the Resolution manager is not providing quality customer service. He was not even aware of the duplication of the 2 x American Express cards which was issued. It is always mentioned by Cheslin "kindly note that your complaint logged is still active and is being attended too" - and this is going on for 5 days including today without closure. I was told that Nedbank credit card division takes 2 working days to resolve complaints. This surely is not the case!
's update19 Feb 2018, 13:11
Reviewer Update
Please be advised that the Resolution manager is not providing quality customer service. He was not even aware of the duplication of the 2 x American Express cards which was issued. It is always mentioned by Cheslin "kindly note that your complaint logged is still active and is being attended too" - and this is going on for 5 days including today without closure. I was told that Nedbank credit card division takes 2 working days to resolve complaints. This surely is not the case!
's updateReviewer Update
20 Feb 2018, 08:35I would like to extend my gratitude to Kwazikwenkosi Dlamini Call Agent- Multi – product | Retail | Nedbank who showed total commitment in dealing with my complaint on the 20-02-2018. Kwazi handled my complaint in a professional manner and discussed the dispute with his supervisor in order to reverse the charges accordingly. The Resolution manager had this complaint from the 13-02-2018 and did not even make one call to me to discuss the progress of the complaint. Nedbank should have more employees like Kwazi that is committed to client care services.
Well done Kwazikwenkosi!
's update20 Feb 2018, 08:35
Reviewer Update
I would like to extend my gratitude to Kwazikwenkosi Dlamini Call Agent- Multi – product | Retail | Nedbank who showed total commitment in dealing with my complaint on the 20-02-2018. Kwazi handled my complaint in a professional manner and discussed the dispute with his supervisor in order to reverse the charges accordingly. The Resolution manager had this complaint from the 13-02-2018 and did not even make one call to me to discuss the progress of the complaint. Nedbank should have more employees like Kwazi that is committed to client care services.
Well done Kwazikwenkosi!