Nedbank Appalling / Non-conforming Customer Service

Please be informed that I called Nedbank Card Division on ***– date 28.02.2020, and the service level was appalling. My complaint has not been resolved due to some *********** employees working at your card division. The strange thing is that I received an SMS from Nedbank to rate the service level and I surely rated it 0. I receive a second SMS to respond as to why I rated a 0, and I responded lack of knowledge. I would assume that a Nedbank manager would have called me to investigate this concern (Guess what? NO ONE CARES AT NEDBANK!) I plan to use the social media platform that will include Hello Peter to expose the appalling service level from Nedbank.