NEDBANK APPALLING CUSTOMER SERVICE

I wish there was an opportunity for no stars! Nedbank were the executors for my parents estate which was wound up in 2008. In 2019 the family were advised that there were excess pension funds. I contacted Nedbank and was advised that the estate would have to be 'reopened' etc. Since then I have been passed from pillar to post. The excuses have been numerous... the estates officer no longer works for nedbank, Covid, the system was hacked etc etc. I have emailed all the relevant people (at least 10 different people, hundreds of emails) ....Head of Executors, complaints department etc and not a single person will return my call or answer my emails despite the fact that I get a read receipt for my emails. I sent all the information to the Estates Officer from the Tracing Agents, as well as the details of the Fund Administrators. The Estate officer, however, had to google the contact details for the Pension Fund !!! Despite me sending her all the details. This is beyond ridiculous. 3 years later and still no closer to a resolution. Nedbank Estates Division is a joke. Come on Nedbank, you cannot still use the Covid excuse!! Emailing the complaints department is an exercise in futility. The standard response... your feedback is important blah blah blah. So disgusted.