Nedbank App Prepaid Electricity Purchase.

On Sunday I bought prepaid electricity using Nedbank money app and I did not receive the voucher number. I called immediately and I was told there was a technical problem and technicians are working on it and I will receive the voucher number soon. On Monday I called again and the lady said to me she has no idea of any technical problems so she will have to log a case for me and turn around time is 3 to 4 working days.

Yesterday (Thursday) morning I called to do a follow up on the case and the lady I spoke to , told me I will receive a call within 24hours.

This morning (Friday 31/08/3018) I called again to do a follow up and I was told , NO it takes 5-7 working days so I have to wait again. What really ****es me off is I got 4 different stories from different people and it seems like they're not sure of what they're saying. It's really inconveniencing because Nedbank always encourages me to use the App for such things. I could have easily went to a filling station, supermarket or even Pakistani shop and got electricity easily.