Nedbank app

I purchased electricity on the app today. first a R100 and I didn't receive the voucher and then R30 with my greenbucks and i didn't receive an sms as of yet.

I called the call center. First the consultant is rude and snappy with me as if I am at fault and drops and then the other consultant just gives me direct answers that doesn't help.

What if i didn't have any other option? what if it is the clients last money and then the "competent " consultants give such bad assistance.

Its either you give back my funds or arrange for my voucher and please, get a consultant or manager that knows how to resolve this issue to call me .