Nedbank and their *********** staff

When Nedbank messages you to tell you that your bond is in arrears you give them a call because you have all your proof and you just assume that it is a minor glitch, but when you call in and have to deal with rude, *********** and arrogant staff who won't listen to you while you explain to them and they to lazy to check the system or they don't know how, well that's just something else over and over you deal with Nedbank's rude staff who think they know everything yet they lack basic customer service skills, if I get another harrasing/threatening message or phone call telling me that my bond is behind I will take this matter a whole lot further. Please Nedbank train your staff on the basics like how to speak and listen too customers and what customer service is.