Nedbank ***** and NO response

On 22 August I opened a ***** case where Nedbank was involved.

On 23 August I went to a Nedbank branch and after 50 min explaining my case to a lady “Jenevieve” she told me someone would contact me in 24-48hr.

It’s been a week and a half and NO one contacted me.

Someone on the ***** line said I should contact the person - ***.

After 24 hours of trying to phone the number, went back to the branch and said I asked for a different number - ***.

Someone with the name Sheena should've got in contact with me.

My case reference number is - ***2.