Nedbank and my frustrations.

Is it even worth it explaining the experiences I have had the last 6 months with Nedbank. Will sharing and making it public my frustrations that Nedbank has caused change anything, probably not as I have zero faith in this bank and this has been all attributed due to their failure to provide basic banking serives you would expect in 2021/2022.

I have decided on two things, I will list all of my frustrations experienced the last 6 months and as as soon as possible I will close all of my accounts with Nedbank. Accounts that I have had with them for 14 years.

1. December 2021 - I lost all acess to the banking app and for two weeks I could not do any internet banking. Going to various branches for assistance and making countless calls to the call centre achieved nothing. Turn around was 48hours, it took two weeks. Banking was impossible. 2. Again December 2021. I was unable to load a beneficiary, a simple task you would think. It took Nedbank 3 days to resolve this, the issue was apprently you cannot load a beneficiary if you are on the banking app and using wifi..... this still baffles me, the amount of resources Nedbank must have put into this app and working on wifi is an issue. Not what I would expect from a major bank. 3. May 2022, I discovered two monthly transactions been charged to my credit card. Going to the branch they could not help me, I was told to speak to the call center. Countless calls I finally have someone looking into this, they said they would call me back, they never did. I call again a week later asking for feedback, the agent I had dealt with did not follow procedures. They were supossed to block my card and let me deal with the ***** department. Last week I received a message that in 24hours I will be receiving my refund for the ********** transactions. A week later and this has not happened, I have called them and either the call drops or I get told someone will contact me. 4. The replacement card I received for my credit card does not work. It is not available on my banking app either. Countless calls to the call centre got me nowhere, going to a branch and spending an hour got me nowhere. I have followed every instruction from various Nedbank staff.... I am nowhere. 5. I have discovered Nedbank is "moving" my local branch. They are not moving it, they are closing it down. There is no new branch opening up to replace this one. Luckily this is not the branch I opened up my accounts with but this is my local branch I go to. The closest branchs now are totally out of the way for me and everyone in my area (massive suburb in jhb). If I have an issue... well this is a joke with all the problems I do have, I will not go out of my way to get to a branch.

As soon as I have time, I will go out of my way to make my life easier. Close my accounts and move them all to another bank, one that has a branch in the area. Even if that means I do not get back the refund from the ********** charges. Keep it and use it to pay your wealthy executives.

Nedbank, if you ever do see this please do not apologise. I do not want your **** apology. I am nothing to you but just one client of many, what I do hope is that me making my experiences public will make any future clients look past you, I am saving them from you.