Nedbank and Johanna Labion

I went to the branch in Vanderbijlpark requesting a second account to be closed as I couldn't afford it's charges anymore, a consultant gave me a number and said only call centres close accounts. When I called the call centre, I spoke to Johanna Labion who then encouraged or advised me to rather open kiddies accounts as they had no charges. She opened the account but failed to close the one I needed opened. She even opened an extra account which we needed spoke about. I thought the account will disappear overnight on my app. The 2 kiddies accounts were opened, one is active, one has been pending for 11/12 days now although all the necessary documents were sent. I sent an email asking her to close it seeing that it'll never ever be activated on their side as every single day, when I check on my app, it still says "pending activation". I'm failing to transact. Guess her response? She sent me back to the branch saying because my child is under 16, only the branch can close it. What kind of system is Nedbank using? I mean even the initial account I wanted close, isn't closed yet, by the same call centre the branch said would assist in closing it. Now I'm sitting with unnecessary accounts on my app. Branch said they don't close accounts now the call centre sends me back to the branch to close an account. Consultants in banks only want commission for opening accounts, not to give service. I regret the day I went to Nedbank thinking I'd experience exceptional service.

Another issue I've got, I tried to download a recent statement, they don't have an option to download it in pdf. It's CSV format and some weird formats which other institutions don't approve when sent on email. Nedbank is frustrating honestly