1 reviews | Active since Jan 2015
Nedbank and its wonderful caring customer service
<p>Hi. 3 months ago i withdrew R600 from a nedbank atm in montague gardens. i left R12 in my account. with 12 hours we noticed a further (unauthorised) transaction of R860 for computicket. WE immmediatelyu went to Nedbank Canal Walk to reportthis issue. After going through the process, we were informed that the investigation and procedure would take 45 days to complete. THATWAS 3 MONTHS AGO!!!. To now this still isnt resolved and noone has contacted me. As a result I no longer use this account until this is resolved. Now nedbank want to blacklist me? ? ? . Tell me this nedbank, why did you authorise a R860 transaction , on a normal account with R12 in it, and no overdraft facility. I will take this case further if I have to.</p>
Dear Louis,
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Dear Louis,
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team