Nedbank and it's subcontractors

I lodged a claim by nedbank home owners insurance Nedbank Insurance: Thank you for registering your GEYSPLUMB claim. Your claim number is C***, which has been assigned to SHAQUILLE MCPHERSON..... At 9 o clock Saturday morning then Sunday morning I contacted nedbank insurance again. Eventually they sent me a a company by the name of Plumbing Solutions. First the plumber said the geyser getting no electricity and wanted the R500 access so I said but he has done nothing, he then told me it's fine. Then he eventually said it's the thermostat so the plumber had to pull his bakkie out so my wife could draw the R500 access. The plumber reversing back into my property knocked my remote controlled gates and when I heard the noise from inside my house I came out only to be accused of closing the gates on him. We then had a confrontation because I never and I was in the house working on my laptop. I then phoned the insurance and they dispatched Brackenfell Plumbing and when they arrived they said they couldn't do anything because plumbing solutions took the thermostat. I then phoned Nedbank insurance again only to be told that I must pay the R500 access plus a R350 call out fee. On top of that I phoned my panrlbeating friend who assisted with installing my gates only to be charged R700 for him to fix my gates.... Until now my hot water cylinder is still not working and nedbank and the plumbing company just keep telling me they will sort it out tomorrow.