Nedbank and Home Affairs

I’ve arrived at Nedbank head office to collect my passport, at midday on Friday afternoon, only to find the entire Home Affairs office staff not here.

I’ve been a Nedbank client for over 40 years, and then get told I must sit and wait outside, in a chair in the cold wind, because “the seats inside are for Nedbank clients, not Home Affairs clients”.

But I am a Nedbank client!

Then, a staff member turns up 15 minutes later, only to tell me that the Home Affairs system is down, and it has been since yesterday.

No message from Nedbank to advise clients, nor any message from Home Affairs.

They both have my contact details!

I have driven in from Krugersdorp to Sandton, over an hour away each way, to collect my passport. I am supposed to just leave, and come back another time, when it is working again. Really?

And this is how we, productive citizens who earn taxable income as self-employed persons, so we can pay income taxes for services that we do not receive?