NEDBANK and Debt buster bad service

I am very disappointed with Nedbank homeloan at how they are handling my concerns about how they unilaterally put us under debt review for homeloan even though the repayment has never in arrears instead my wife has been extra on monthly basis and these ************ debts reviewers debtbudters never even contacted my my wife for a consent they just included the homeloan. How is it that a bond can be under debt review without a reduction of installment and the bond is paid fully on monthly basis. I don't owe Nedbank I gave paid every cent I fired debt buster because I was paying insurance that was indenting even further I settle my debt last year already but Nedbank still has our bond under debt review with the same installment that we signed when we got the bond ...how is that possible they are the onse who decided that our bond must be under debt review because I owed the credit card now they asking me to speak to debt buster for clearance I asked what clearance you have proof that I don't owe you have send a letter of confirmation that I don't owe you but you still want me to ask for a clearance for something you have . We can't get bond because Nedbank is refusing to remove our name from debt review my wife is *****ed because of Nedbanks negligence.