Nedbank ***** and Card division unprofessionalism.

On the morning of the 29th March I woke up with sms notifications from Nedbank card warning me about *****ulent transactions happen on my card. I called Nedbank and I was told the merchant that deducted money from my card was previously blocked and they're aware of this *****ster. I told I will be refunded. My cards were blocked immediately. The whole of Saturday I couldn't access my money app. Monday I saw all the money had left for debit orders is gone. When I called them I was told they were banking the money hence my account is on minus is because when those ****mers debit my account I was on minus already. Which is not the truth because I have SMS's to prove. This has caused me a headache and I explain to them is like I am talking to the rocks. Not that I was ****med by that company and Nedbank also.