Nedbank and ********* behaviour

Worst bank ever, no wonder I never had an account with Nedbank. I recently opened an account online, advice from a consultant. Firstly, on the app when selecting how to receive your card. It says free but they do not inform you that if you choose it delivered there would be a cost involved. I was shocked when I received an sms about my account being in arrears due to the delivery charges. When I called the call centre they told me to visit the branch and to speak to the consultant who assisted me. Then I opened an account for my sons, online as well and to find out that Nedbank did a credit check on my profile 3 TIMES... WHY ON EARTH WOULD THEY NEED TO DO A CREDIT CHECK TO OPEN AN ACCOUNT FOR A CHILD? I went to the bank today and questioned the consultant who assisted me and she just said 'Oh I don't know why and yes they charge for delivery', my response was they do not notify you on the app and if I had known I would have opted to collect the card from the bank. She just says oh okay and never came back to me. This is daylight *******, and Nedbank cannot be misleading their customers like this. If this is not rectified I would be taking the matter up further would the Credit Ombudsman. Worst bank ever