NEDBANK AN ABOMINATION

I am very dissapointed with the service I received today in Buffelsdoorn Klerksdorp branch today. Even after I answered all the questions, provided you with my fingerprints and waited, I did not get assistance. I needed to increase my online banking limit in order for me to settle a home loan transfer to Standard Bank. The banker told me that the branch manager can only authorise R400 000 and that the the request will have to go to Head Office. Even after the branch manager arrived I still did not get help.

I could not stay at the branch long so I walked out because I needed to get back to the office. I indicated that I am also working and on office time. When I got back to my work place I called the branch again and i spoke to Lucan Rutman who provided me with an incorrect email address for your for the branch manager. As you can see I took the necessary steps to call and I came to the branch however I could not get assistance. I feel that the employees at Buffelsdoorn Klerksdorp undermined me and delibarately delayed assisting . Does Nedbank train staff to judge people by how they look or look at appearance to make judgement on whether a client can afford a payment or not.

I am very dissapointed and humiliated by the service I got today.