NEDBANK - AMEX CARD IS USELESS

I got an sms from Nedbank saying that I can collect my new Amex card in Centurion. They did not specify which branch. As I no longer live there, I phoned card division to ask them to send it to me in Rosebank, close to where I live. After explaining that I dont have a car and with the lockdown, I cannot drive from Johannesburg to Pretoria even if I had a one. After explaining this to about 7 different people, I was told to collect it in Centurion. Eh, did they listen to what I was saying? Then I started phoning some branches in Centurion to find out which branch has my card to see if they can send my card on for me. It turned out that the phone numbers do not belong to the branch but a call centre. They couldn't help me and wouldn't give me the branches' direct phone numbers. I sent an email to their complaints' dept outlining all the above and was asked for my ID number and my complaint and what outcome I want. I resent my initial complaint because they obviously didn't read it with my first email. I gave them my ID and told them the outcome I want is that I want my card sent to Rosebank. That was on the 2nd of May. I have heard nothing from them since. They are totally useless and it seems that they have now lost a customer and all those lovely expensive monthly charges as I won't be using my Amex card anymore since it is expiring. Even if I now receive my card I won't use it anymore. I am done with Nedbank. This is not the first time I have had issues with them.