Nedbank AMEX card division ****

During February this year I was a victim of ***** whereby they did a sim swap and that resulted in my Nedbank account having unauthorized transactions. As a result I had to stop all my bank cards including my baking profile. Proper procedure was followed with the bank to get new cards meanwhile at the branch I got a visa debit card to enable me to transact immediately while waiting for AMEX card to be delivered direct. When the delivery came it was not an AMEX replacement card instead a duplicate of Visa debit card that I clearly did not need. I immediately call the bank spoke to Melusi they acknowledge their mistake and agreed to issue me an Amex card and not to charge me because I had already paid for the cards. Up until now I still don't have my replacement card and I have reported this more than 4 times still nothing. Nedbank is a **** they just don't value their customers their staff is so *********** to resolve an issue that they created.